Terms
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Introduction
These Terms of Service (“Terms”) govern access to and use of Hatch’d and related websites, software, agents, integrations, research, and services (collectively, the “Services”).
The Services are provided by Numerra Technology, Ltd, a Delaware corporation doing business as Hatch’d (“Hatch’d,” “we,” “us,” or “our”).
By accessing or using the Services on behalf of an organization, you represent that you have authority to bind that organization. “Customer” or “you” means that organization.
These Terms are intended for business customers. The Services are not offered for personal, household, or consumer use.
1. What Hatch’d does
Hatch’d is an AI-assisted sales research and workflow platform.
Depending on the features you enable, Hatch’d may help your team:
identify accounts matching criteria you provide;
research companies, business events, and professional contacts;
organize account and buyer context;
prepare recommendations, research, and draft communications;
work with information from systems you connect;
learn from customer-provided feedback and sales outcomes; and
support sales workflows subject to the controls configured by your organization.
Hatch’d does not guarantee that any account will buy, any person will respond, any meeting will occur, or any opportunity will close.
2. Your rules remain your rules
You control your ICP, qualification criteria, sales policies, approved channels, recipients, messaging standards, and other instructions supplied to Hatch’d.
You are responsible for determining whether an account, person, communication, or sales activity is appropriate for your organization.
Where the Services provide approval controls, Hatch’d will follow the approval configuration selected by your organization.
Hatch’d does not have authority to enter contracts, make binding commitments, agree pricing, provide warranties, or otherwise bind Customer unless expressly agreed in a separate written agreement.
3. Accounts and authorized users
Customer is responsible for:
keeping account credentials secure;
controlling who may access its Hatch’d workspace;
promptly removing access when no longer appropriate; and
activity performed through its authorized accounts.
You must notify us promptly if you reasonably believe an account or credential has been compromised.
4. Customer Data
“Customer Data” means information submitted to the Services by or on behalf of Customer, including information obtained from systems Customer authorizes Hatch’d to access.
As between Customer and Hatch’d, Customer retains all rights in Customer Data.
Customer grants Hatch’d the limited rights necessary to process Customer Data to provide, secure, maintain, troubleshoot, and improve the Services as permitted by these Terms and applicable agreements.
Customer represents that it has the rights and lawful basis necessary to provide Customer Data to Hatch’d and instruct Hatch’d to process it.
Where Hatch’d processes personal data on Customer’s behalf as a processor or service provider, the parties’ Data Processing Addendum applies.
5. Research Data and Outputs
The Services may produce research, profiles, summaries, recommendations, drafts, rankings, classifications, or other outputs (“Outputs”).
Outputs may be created using Customer Data, publicly available information, licensed information, third-party services, and artificial intelligence systems.
AI-generated or automatically assembled Outputs may be incomplete, outdated, or incorrect.
Customer is responsible for reviewing Outputs before relying on them for material business decisions or external communications.
Subject to third-party rights and applicable law, Customer may use Outputs generated for Customer for its internal business and sales purposes.
Hatch’d retains ownership of the Services, software, workflows, models, methods, templates, systems, and underlying technology.
6. Sales and communications compliance
Customer controls and is responsible for its outbound activity.
Customer must use the Services in compliance with laws and rules applicable to its communications, recipients, industry, and jurisdiction, including applicable privacy, direct-marketing, email, telephone, text-message, anti-spam, advertising, and consumer-protection requirements.
Customer is responsible for determining when consent, notice, opt-out mechanisms, suppression lists, or other requirements apply.
Customer must not instruct Hatch’d to:
send deceptive or misleading communications;
impersonate another person or organization;
conceal the identity of a sender where disclosure is legally required;
contact people who must legally be suppressed;
unlawfully harvest personal information;
circumvent platform restrictions or access controls;
make decisions prohibited by applicable law; or
engage in discriminatory, fraudulent, abusive, or unlawful conduct.
Hatch’d may suspend activity that we reasonably believe creates material legal, security, platform-abuse, or reputational risk.
7. Prohibited uses
You may not use the Services to:
violate applicable law or another person’s rights;
obtain unauthorized access to systems, accounts, or data;
upload malware or malicious instructions;
bypass security measures or usage restrictions;
conduct unlawful surveillance;
facilitate fraud, phishing, harassment, or impersonation;
process highly sensitive information unless Hatch’d has expressly agreed in writing to support that use;
make fully automated decisions producing legal or similarly significant effects on individuals where prohibited by law;
reverse engineer the Services except where such restriction is prohibited by law; or
use the Services to develop a competing product through systematic extraction of Hatch’d technology or proprietary workflows.
8. Third-party services
The Services may connect with third-party products such as CRM, communication, calendar, data, infrastructure, and AI services.
Third-party services remain governed by their own terms.
Hatch’d is not responsible for changes, outages, restrictions, or acts of third-party services outside Hatch’d’s reasonable control.
Customer authorizes Hatch’d to exchange information with connected third-party services as necessary to provide the features Customer enables.
9. Artificial intelligence
Some Hatch’d functionality uses artificial intelligence.
AI systems are probabilistic. They may produce inaccurate, incomplete, or unexpected results.
Hatch’d uses technical and operational controls intended to reduce these risks, but Customer should not treat AI Outputs as independently verified facts unless the Services expressly indicate that verification has occurred.
Customer must maintain appropriate human oversight for material decisions.
Additional information about Hatch’d’s AI practices is available in our Security & AI Governance documentation.
10. Confidentiality
Each party may receive non-public information from the other that a reasonable person would understand to be confidential (“Confidential Information”).
The receiving party will:
use Confidential Information only to perform or receive the Services;
protect it using reasonable care; and
disclose it only to personnel and contractors who need access and are subject to appropriate confidentiality obligations.
Confidential Information does not include information that the receiving party can demonstrate was lawfully known without restriction, becomes public without breach, is independently developed, or is lawfully received from another source without confidentiality obligations.
A party may disclose Confidential Information when legally required, where legally permitted after giving reasonable notice.
11. Security
Hatch’d maintains administrative, technical, and organizational measures designed to protect Customer Data against unauthorized access, destruction, loss, alteration, or disclosure.
Our current security practices are described on our Security page and, where applicable, our Data Processing Addendum.
No service or security program can guarantee absolute security.
12. Privacy
Our Privacy Policy explains how Hatch’d handles personal information when acting for its own purposes.
Where Hatch’d processes personal data on behalf of Customer, that processing is governed by the applicable Data Processing Addendum and Customer’s instructions.
13. Fees and orders
Paid Services may be purchased under an order form, subscription, checkout, statement of work, or other written order (“Order”).
Fees, subscription period, usage limits, and payment terms are stated in the applicable Order.
Unless the Order states otherwise:
fees are stated exclusive of applicable taxes;
Customer is responsible for applicable taxes other than taxes on Hatch’d’s net income; and
payment obligations are non-cancellable and non-refundable except where these Terms expressly provide otherwise.
If an Order conflicts with these Terms, the Order controls for that Order.
14. Trials and beta features
Trials, previews, pilots, beta features, or early-access functionality may be changed or discontinued at any time.
Unless otherwise agreed in writing, they are provided for evaluation and may have reduced functionality, support, availability, or reliability.
15. Intellectual property
Hatch’d and its licensors retain all rights in the Services and related intellectual property.
These Terms do not transfer ownership of Hatch’d technology to Customer.
If Customer provides suggestions or product feedback, Customer permits Hatch’d to use that feedback without restriction or compensation, provided Hatch’d does not publicly identify Customer as the source without permission.
16. Suspension
Hatch’d may suspend access where reasonably necessary to:
address a security threat;
prevent unlawful use;
protect the Services or other customers;
comply with law; or
address material non-payment.
Where practical, we will provide notice and work with Customer to restore access promptly.
17. Termination
Either party may terminate as provided in an applicable Order.
If no Order states otherwise, Customer may stop using free Services at any time.
Either party may terminate for a material breach that remains uncured thirty (30) days after written notice, or immediately where the breach cannot reasonably be cured.
Following termination, Customer access ends and Customer Data will be deleted or returned according to the applicable agreement, DPA, and documented retention practices, subject to legal requirements and limited backup retention.
18. Warranties
Hatch’d warrants that it will provide paid Services in a professional and workmanlike manner.
Except as expressly stated in an Order or these Terms, and to the maximum extent permitted by law, the Services are provided “as is” and “as available.”
Hatch’d disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation to the extent permitted by law.
Nothing in this section excludes warranties that cannot legally be excluded.
19. Limitation of liability
To the maximum extent permitted by law:
Neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, or business opportunities arising from these Terms.
Except for Excluded Claims, each party’s total aggregate liability arising out of the Services will not exceed the fees paid or payable by Customer to Hatch’d for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to liability.
“Excluded Claims” means liability that cannot lawfully be limited and any different liability expressly agreed in an applicable enterprise agreement.
20. Indemnification
Customer will defend and indemnify Hatch’d against third-party claims arising from Customer’s unlawful use of the Services, Customer Data provided without sufficient rights, or Customer communications sent in violation of applicable law.
For enterprise customers, additional or reciprocal indemnities may be provided in an Order or negotiated agreement.
21. Export and sanctions
Customer may not use the Services in violation of applicable export-control or sanctions laws.
22. Changes
We may update these Terms from time to time.
For material changes affecting paid customers, we will provide reasonable notice through the Services, email, or another appropriate channel.
Changes will not retroactively reduce Customer’s contractual rights during a committed subscription term unless required by law or agreed by Customer.
23. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
Unless an applicable Order provides otherwise, the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms.
24. General
Neither party may assign these Terms without the other party’s consent, except in connection with a merger, reorganization, acquisition, or sale of substantially all relevant assets.
Neither party is liable for delay caused by events outside its reasonable control.
If any provision is unenforceable, the remaining provisions remain effective.
Failure to enforce a provision is not a waiver.
These Terms, applicable Orders, the DPA, and documents expressly incorporated by reference constitute the agreement between the parties concerning the Services.
25. Contact
Questions about these Terms may be sent to:
Hatch’d
Numerra Technology, Ltd
Solvagen 20
724 60 Vasteras
Sweden